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Templates can be designed for one of the following modes: Email, Kiosk, or SMS. System templates for “Star” and “Smiley” provide an out-of-the-box simple survey flow. When saving a copy of a system template designed for Reputation Live ( mobile request), you must name your copy the same name of the original template in order to override the system template: Reputation Live Default Message.You can create more than one custom template per location using the same name. New templates can be assigned at the tenant level (all locations) or per location. You cannot edit system templates, but some system templates allow you to save a copy for customization and use within your requests via quick request, bulk upload, or custom integration. System templates are the default templates that are provided to all accounts. Sort the available templates by the following: Level, Type, Status. You can edit non-system templates, create new templates, and configure follow-up logic that determines secondary emails to automatically send if no response is given within a selected number of days. The Requests > Templates page displays a list of templates to use in your request solicitations. Customize the email sent to customers for survey and review requests.
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